Zásady pro zrušení
Medetone B.V.
Last updated: 12 January 2026
This policy applies to subscription-based purchase options offered on medetone.com for eligible weight-loss treatments. Please read it carefully before activating a subscription.
By starting a subscription, you confirm that you have read, understood, and accepted this policy.
1. Subscription service
1.1 Recurring deliveries
When you activate a subscription, you authorize us to arrange recurring deliveries according to the plan you select at sign-up.
Each renewal remains subject to clinical suitability and product availability.
1.2 No cancellation after processing begins
Prescription-only medicines are supplied under pharmacy safety and regulatory requirements. For that reason, once a renewal order is accepted for processing and dispensing, it cannot be cancelled or refunded.
If a prescription is not issued following clinical review, the renewal will be cancelled and you will receive a full refund. No administrative fee is charged in that situation.
2. Dose changes and titration
2.1 Requesting a dose change
If your dose needs to be adjusted, you should request the change via the Subscription section of your customer portal, where available.
If you do not have access to your portal, contact customer support at least 7 days before your next scheduled dispatch date so we can assess and apply changes in time.
2.2 Clinical oversight
Dose changes are subject to clinical review. A clinician may approve, modify, or decline a dose change where necessary for safety.
3. Returns and refunds for subscription orders
3.1 No returns of medicines
We do not accept returns of medicines. Returned medicines cannot be re-dispensed or redistributed and must be destroyed in accordance with applicable pharmacy and safety requirements. Do not send medicines back to us.
3.2 Returned items
If medicines are returned to us, they will be destroyed for safety reasons. No refund or replacement can be provided in these circumstances.
3.3 Damaged or defective on arrival
If your medicine or a treatment-related device arrives damaged or defective, contact us as soon as possible, ideally within 48 hours of delivery. We may request photos, batch or serial numbers, and delivery details. We will provide instructions for safe handling and disposal. We will not request the return of any medicine.
Refunds or replacements, where appropriate, are handled in line with our Refund Policy (EU).
4. Managing your subscription
4.1 Changes, pauses, and cancellation
You can manage your subscription by pausing, updating, or cancelling it via your online account, where available, or by contacting customer support.
To take effect before the next dispatch, changes must be requested at least 7 days before the scheduled dispatch date.
4.2 Payment
Subscription payments are charged automatically to the payment method on file.
You are responsible for keeping payment details up to date. Failed payments may result in a paused subscription, delayed dispatch, or cancellation of the subscription.
5. Customer responsibilities
5.1 Accurate information
You must provide accurate and complete information, including your delivery address and contact details. We are not responsible for delivery issues caused by incorrect information provided by you.
5.2 Keeping us informed
You are responsible for informing us promptly of relevant changes that may affect treatment suitability, including changes in medical history, symptoms, or other clinically relevant information. Where possible, notify us at least 7 days before the next scheduled dispatch.
6. Contact
For questions or help with your subscription, contact: info@medetone.com
Please include your full name, the email address used for your account, and your order number (if applicable).